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You can't ignore the mobile web

I’ve had a bit of involvement in the use of cell phones in advocacy and communication campaigns, and for a long time I’ve believed that most organisations should be taking mobiles much more seriously than they already do.

But some recent meetings have again brought home to me in a powerful way.

At the recent Digital Citizens Indaba and Highway Africa Conference at Rhodes University in Grahamstown, I attended a session by Vincent Maher and Nic Haralambous, from Vodacom. As part of their workshop on Social Media in Everyday Life, Vincent Maher presented some eye-opening statistics on the extent to which people are using cell phones to access the Internet.

All across Africa, in almost every country, Internet usage via cell phone is growing like crazy — not by 10 or 20 percent, but by several hundred percent, year-on-year.For example, in the top 12 countries, the number of overall page views (on cell phones)  increased by 422% between April 2008 and April 2009. Over a similar period, the number of unique users increased by 169%.

It’s not just richer folks with contracts who are doing this. According to Maher, in South Africa, 90% of data users are on Prepaid. Most are young black men (aged 20-30), and about half are unemployed. 46% access the mobile Internet more than 5 times a day. For the vast majority of these people, their first contact with the Internet was through a mobile phone.

And don’t expect that people who access the Internet via cell phone are going to ‘graduate’ to using computers. Most of them primarily access the Internet through their phone, and use social networks ONLY on their phone — for example, Facebook, Vodacom’s service, The Grid, and of course, MXIT.

According to Maher, after being around for about a year, The Grid has 860 000 users in South Africa — that means it’s fast catching up to Facebook, with nearly 1-million users in South Africa.

But when it comes to social media on phones, the big kid on the block is definitely MXIT. If you don’t know it, MXIT is a cellphone-based social network and chat application developed in South Africa. It has caught on like wildfire among South Africa’s youth. According to Maher, it has over 12-million users.

Which brings me to the second meeting that had me sitting up and taking notice. I visited the Impact Centre in Athlone, Cape Town, where Marlon Parker works with a team of people to provide drug counselling to the youth, using MXIT. Parker is a lecturer at the Cape Peninsula University of Technology (CPUT) and does this in his spare time. Using a specially-developed computer application, the counsellors sit at their computers at the centre, and from there they’re able to counsel young people using text, via MXIT. Counselling hours are at a set time each day. Users can log in to MXIT using the relevant key words, and they’re able to stay anonymous. According to Parker, in this way their small team of counsellors is able to assist some 10 000 youngsters across Cape Town.

Not only are these numbers impressive, but new social media such as MXIT offer something else — interactivity. With a few exceptions, expensive behaviour-change campaigns in traditional media such as newspapers, radio and TV have generally failed miserably in telling people what they should be doing. But the new media are starting to show results, because they allow a whole different kind of communication and relationship between the participants. Parker’s small team of volunteers has been able to show impressive results, on a shoestring budget — they don’t get any funding at all. What’s more, because they’re on MXIT a lot and are constantly chatting to the youth, the counselling team is aware of new trends and developments on the street, long before they’ve come to the attention of the mainstream media – and even of parents and teachers.

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Green and red cards for the media

I recently visited the Centre for Domestic Violence Prevention (CEDOVIP) in Kampala, Uganda. Over time they have built some good relationships with the media. I am used  to a number of organisations having hard words for the media, but Cedovip seems to take a gentler approach — they do offer criticism when they’re unhappy with media coverage of domestic violence issues, but they do so gently. They also are careful to offer praise when it’s due. One of the ways they do this is by  sending out green and red cards – green for praise, and red for criticism.

Cedovip green card

Cedovip red card

Green and Red cards reverse

Cedovip’s director, Tina Musuya, was recently the focus of a full-page feature in the Saturday edition of the New Vision newspaper. The journalist asked her some awful questions but she handled if very well. Have a look here.

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The power of images

I’ve just finishded reading Bury the Chains, Adam Hochschild’s history of the British campaign to abolish slavery. It’s the story of what was essentially the first ever large-scale campaign for human rights — and as such, it still holds many lessons for  advocacy campaigns today.

One aspect of the campaign that really interested me was its use of images to mobilise people and turn public opinion. Too often I think, we place far too little emphasis on the power of well-constructed images. I’m one of the guilty, as I tend to be a word person.

This diagram of the slave ship Brookes had huge impact in an era before photography

This diagram of the slave ship Brookes had huge impact in an era before photography

One of the turning points of the anti-slavery campaign was when someone unearthed a diagram of a fully loaded slave ship, the Brookes. This image had an enormous impact on everyone who saw it, and proved to be one of the most powerful tools of the campaign. These days, almost everybody who has been to school, has seen the Brookes diagram.

Another tool in the campaign was a logo of a kneeling man in chains, bearing the slogan, Am I not a man and a brother?, which was put onto items of clothing such as cufflinks and hatpins — the precursor of T shirts and lapel buttons so common in present-day campaigns.

Visualising Information for Advocacy

Visualising Information for Advocacy

Well thought-out and designed images can often be used to instantly convey a message that can get lost in words — and with huge emotional impact. One of the best introductions to the use of visual elements in a campaign is a little booklet called VIsualising Information for Advocacy: An Introduction to Information Design. It’s available for free download here and is full of interesting examples and good advice.

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To pay or not to pay

In my work supporting NGOs in media advocacy, there’s one thing that comes up again and again in conversations, but it’s almost never addressed in the several toolkits and handbooks one can find on engaging the media.

Everyone working on the ground acknowledges it’s a problem, but nobody seems to have much advice about how to deal with it.  I’m talking about the fact that in many countries, it’s difficult to get into the news media without paying for coverage. I think it’s high time that we had some serious discussion about this, and how to deal with it.

This issue of having to pay for media coverage comes in a number of different forms. Some examples are:
* Having to provide a ‘travel allowance’ for journalists before they’ll attend your event, or pay them to ensure the story appears
* In some countries (like Malawi and Zambia for example), a ‘press release’ is a paid-for advertisement, rather than simply information sent to a news outlet to alert them to a story, so that they follow up themselves.
* Many organisations when seeking coverage for their issue on radio or TV, are directed to the marketing department as a matter of course – they’re expected to  buy airtime rather than have their issue covered as news.
* Buying regular advertising space – which in more and more cases these days, has the additional benefit of making the editorial desk more likely to cover your story in the news section too.cases, will also make the  regular advertising — and in some cases now in SA — if you advertise, you are far more likely to get editorial coverage too.

Of course, it’s important to distinguish between legitimate and open payment, and payment that’s unethical, or sits in an ethical grey area. Buying advertising or sponsoring programming is legitimate, as it’s open and clear — it’s obvious to everyone that a commercial transaction has taken place. But this needs to be clearly distinguished from paid-for exposure that poses as legitimate journalism.

It can sometimes be a very good idea for organisations to buy media time and space if they have good material and want to be in control of how it is disseminated — to be absolutely sure that it gets out, and reaches the intended audience. But when organisations to take out paid-for space or time, they need to be sure that their materials are appropriate. Too often, particularly in the case of print, organisations fill their paid-for space with material that is dense, full of jargon and technical terminology, and unlikely to be read by many people — and so waste their money.

In the case of grassroots and community media, NGOs and community-based organisations looking for coverage are often outraged to find they’re expected to pay. Many community-owned media organisations justify this by saying they need to earn funding in order to survive. I’m sympathetic to this argument, but still believe it’s important that all paid-for content is clearly identified as such, and that financial considerations should never have an influence on news coverage.

But what about paying for news coverage? I think it’s a bad idea for a number of reasons. Firstly, leaving aside ethical issues for the moment, there’s the problem of resources. Many small organisations just don’t have the budget for the kind of news coverage they need in order to push their advocacy goals. This link to my second objection — inequality. The need to pay for coverage means only the bigger, richer organisations get exposure (not to mention the for-profit corporations). Thirdly, it’s bad for journalism — when coverage is for sale to the highest bidder, many important and controversial issues will fail to get onto the agenda, either because there’s no money in it, or because the media organisation does not want to anger an advertiser. When ethics goes out the window, so too does credibility, sooner or later.  And when audiences start to feel they cannot trust what they see or hear, they’ll stop watching, listening or reading.

The issue of credibility is also a problem for organisations seeking exposure. Research has shown that audiences are more likely to believe messages when those messages are perceived to come from an objective source, rather than a source with a vested interest. This means that for advocacy campaigns, paid-for content (even if legitimate and open) is likely to be far less effective than genuine news coverage, in bringing about changed attitudes or behaviour.

Many organisations seeking to use the media for advocacy purposes are aware of all this but still feel they have no choice — that unless they pay up, they will not make the news. It’s a vicious circle — the more organisations do pay, the more others will also have to pay. So what are the answers?

Firstly the vicious circle has to be interrupted. I believe that all NGOs and CBOs — including the big, international ones, should make a principled decision not to pay for news coverage. This may have some negative short-term implications, but will pay off in the long term. But it means that everybody has to play ball. If some start paying, it’s game over.

Secondly, unpaid-for exposure is possible, and has always been possible. But it takes time and effort, and creativity. Members of NGOs need to learn how journalists think, and how they identify news. They need to put into practice the techniques that skilled PR practitioners use, for getting free exposure: stage interesting news-worthy events, build relationships with journalists, write effective news releases, and so forth.

It takes time and effort, and some resources, but is ultimately worth it. Those who are skilled in engaging with the media can generate free coverage whose value far exceeds what they’d be able to afford if they had to pay for it — in financial terms, but also in increased advocacy impact.

Writing Great press releases
If you are interested in producing more effective press releases, have a look at Journalism.co.uk, where  the site managers are trying to harness the crowdsourcing potential of the internet in order to get feedback from journalists on the kind of releases they like to get, and are likely to act upon.

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Local reporting under threat?

American media scholar Eric Alterman writes about how the ongoing demise of newspapers in the USA is threatening investigative journalism at the local leve, with the danger that the lack of good watchdogs will allow corruption to thrive. Read a summary here or Alterman’s full article here.

In South Africa we’ve never really had strong investigative journalism at the local level (aside from one or two exceptions) and from what I hear, many local papers are increasingly focused on producing poorly disguised advertorial for local businesses and charities. Organisations seeking coverage are being told to get in line behind advertisers, which creates a huge problems for those charities, NGOs and CBOs which don’t have a budget for advertising.

Right now I can think of three implications for those seeking media exposure at the local level. Firstly, expect to see less and less serious content in local papers. Secondly, local organisations will have to start being much more creative when thinking of how to make the news. The photo of the cheque handover is no longer enough. We need to come with stories so complelling, that they simply can’t be ignored. Secondly, organisations need to think about media more broadly. The local paper or ‘knock and drop’ as they are known in South Africa is just one medium among many. Community radio for one, should be getting a lot more emphasis, but organisations also need to start using new media such as SMS and Facebook to reach their audiences.

Obama and new media in Africa

US President Barack Obama’s recent visit to Africa has had a lot of media attention. Obama of course is known to have used new media very effectively in his election campaign. He carried that approach through during his Africa visit, using new media such as SMS, Facebook and Twitter, to enable Africans to put questions to him, and to disseminate his speech in Ghana. Crucially though, the new media were used in combination with radio to ensure maximum reach. Ndesanjo Macha wrote about this before Obama’s visit on Global Voices Online.

One of the brains behind the strategy was White African. See his blog post on Obama’s African visit here.

Building Advocacy Campaigns

Oxfam GB has published a very useful book on advocacy called Building National Campaigns: Activists, Alliances and How Change Happens. The book is based on the experience of Oxfam and its partners in campaigning for improved employment standards for workers in five countries. It looks at the various steps or organising, strategising and campaigning for change. There are many useful lessons that can be learned from the juxtaposition of theory with case studies from the five countries. Building National Campaigns can be downloaded free.

There is also a web page with powerpoint slides, photos and other material, and users can also add their own experiences to the content.

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Stop Stockouts: New media use leads to mainstream media coverage

When I talk to scientists and activists, I often encourage them to think about new media (the internet, social media such as Facebook and Twitter) as well as the traditional media (newspapers, radio, etc) as a means of getting their message out. Though people do get excited, they question the reach of such media, in countries where internet access is very slow, or not widespread.

A campaign I am presently working on illustrates how new and traditional media can be used in combination. In this case, an innovative project on the internet, was used to generate significant publicity for the campaign in the mainstream mass media.

The campaign is aimed at increasing access to medicines by calling for an end to ’stock-outs’ — the problem of medicines regularly being out of stock at government health facilities. The campaign is running in Kenya, Uganda, Malawi and Zambia. It was launched early this year.

As a way of refocusing attention on the issue a few months into the campaign, and also in order to counter government denials that stockouts are a problem, the campaigners held a ‘pill check’ week. During this week (22-26 June), researchers visited visited public health institutions in around their countries and checked on the availability of a list of 10 essential medicines. These are medicines, that, according to the World Health Organisation, should be readily available in public health facilities.

Using innovative technology, the team then reported the results through short messaging services (SMS) to a common site, and the data has been reflected visually in an online mapping of the country that shows areas where medication is out of stock. The project made use of open-source software developed by Frontline SMS and Ushahidi.

The results can be viewed on the Stop Stockouts website. In Kenya, the campaign team held a press conference on Tuesday 30th June. This resulted in extensive news coverage in the mainstream as well as online media. Here are some examples:

K24

Capital News

Reproductive Health Supplies Coalition

Build it Kenny, and they Will Come

So, while the majority of Kenyans might not have ready internet access, many journalists do — and the project was innovative to get their attention.

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How blogging can get you noticed

Two weeks ago I had the privilege of listening to colleague, Ndesanjo Macha, illustrate the power of blogging to raise the profile of an organisation or an issue. He gave the following example:

The Southern African Litigation Centre has been working on a groundbreaking court case in Zambia — the first ever case in Zambia to determine whether discrimination by the military on the basis of HIV violates the Zambian Constitution.  The case involves two Zambian Air Force employees who are contesting their dismissal, saying they were discriminated against because they were HIV positive.

Priti Patel, a lawyer working for SALC, decided to blog directly from the case — to talk about the issues, but also to describe the legal process for people unfamiliar with how the courts work. You can see the SALC blog here and one of Priti’s first posts here.

Ndesanjo happened to be in Livingstone, where the case was being held, so he helped Priti set up the blog. But it also struck him that this was something unique – somebody blogging directly from a court case.  So since he works for Global Voices Online, Ndesanjo also interviewed Priti for a story on the site. (If you don’t know it, Global Voices Online is a great site featuring blogs and lesser-known voices from around the world – and increasingly its stories are being picked up by the international mainstream media.)

Soon the blog and/or the interview were being linked to by other bloggers and news and blog aggregator sites. See for example Silobreaker.com and Blog Catalog.

As a result a week or two after Priti began blogging on the case, if somebody did a Google search for ‘Zambia HIV’, the article on Priti would come up on the first page of search results, and if somebody searched for ‘Zambia HIV Court’, the Global Voices Online article on Priti’s blog came up number one, with the SALC site coming up number 3 on Google. As of this posting, that’s still happening.

Pretty impressive.

By the way, the case was postponed, and is due to resume on the 15th of July.

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AIDC starts quarterly news diary

Here’s an excellent opportunity for South African NGOs.  Yesterday I received this email from Mark Weinberg at the Alternative Information Development Centre (AIDC):

“The Alternative Information Development Centre (AIDC) is working in  partnership with the National Community Radio forum (NCRF) to produce a quarterly Amandla! News Diary. The Diary aims to support community media projects in South Africa to set a progressive news agenda and plan for their current affairs programing/ editorial – supporting them to develop a practice of ‘peoples media’ rather than aping the commercial and public media  (following their stories, angles, and sources).

The Diary will contain a calendar of events and commemorations as well as contact detail of relevant sources and will be printed as  a poster and sent to all community radio stations (an other media) to display in their newsrooms every 3 months.

Please support this initiative by sending through a list of events/commemorations you think should be covered by community media during July, August, and September 2009. Also send the names, designations, and contact details of relevant comrades/spokespeople/sources that can speak to issues the events highlight. Your events/spokespeople should reach mark@aidc.org.za no later than 12 June.”

This sounds like a great initiative to me, and while the first deadline is 12th June, it looks like they’ll be sending out an update to newsrooms every 3 months. This is a fantastic opportunity to get your information and contact details to a wide range of community media outlets across the country, with minimal effort.

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Stories are powerful

I recently attended a presentation that once again emphasised to me the power of stories — personal narrative — to get an advocacy message across. Very often, organisations have loads of information — facts and figures, statistics and surveys, and focus on getting these messages out in the media. This substantive information is of course very important – but is rarely likely to move people to action on its own.

But people’s own stories do move people in a powerful way. I believe advocacy campaigns need to use them much more. The key is to use stories in a structured way:

Firstly, tell a story about 1 or 2 individuals. In the story-telling, use language of te senses to create powerful images in people’s minds: describe people’s appearance and the scene, talk about how they felt, mention colours, sounds, smells, textures. Make it come alive, in other words.

Secondly, link the story to the broader issue. “This story illustrates a wider problem…”

Thirdly, let your audience know very clearly, what you’re asking them to do: sign a petition, pass a law, complain to their political representative, donate to an organisation… whatever the desired action may be. Story telling doesn’t have to be difficult. Stories can be written, narrated orally, told in photographs, a combination of photos and audio, or video.

Here are some links to examples of powerful storytelling:

http://blip.tv/file/2049608

http://www.nytimes.com/interactive/2008/11/05/health/healthguide/TE_AIDS_CLIPS.html?ei=5070&emc=eta3

http://www.soros.org/initiatives/health/focus/tuberculosis/multimedia/story_20080916

http://www.childrensradiofoundation.org/blog/ — scroll down to hear audio diaries from Mujahid Wiener and other children.

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The blessing and curse of media independence

Media development blogger James Deane has written an excellent piece which deals with a range of issues. One of his major concerns is the decline of investigative journalism, and so the diminishing role of the media to hold power to account. His concern specifically is the need for accountability on aid – governments’ accountability to citizens, and donors’ accountability to beneficiaries. Many of the points Deane raises are important for all NGOs and CSOs to consider.

One of Deane’s key points is that there is a wealth of information available on a range of development issues, that would enable citizens to hold the powerful to account — statistics, surveys, budget data and so on — but seemingly little demand for this information. He says one of the reasons for this is there are few efforts to convey this information to people in a form that is accessible.

I believe Deane is right and I believe that we who work within civil society need to make a lot more effort to ensure that we do make such information accessible. I can’t count the number of times I’ve seen great research projects, books written and published, surveys conducted, at great expense — only for those involved to then say, “what now — how do we disseminate this information?  We don’t have a budget for dissemination”. The dissemination and communication needs to be built in to the project right from the start — with a decent budget to make sure can be done effectively. Otherwise all that money will have been wasted on research, books and papers that sit on shelves and gather dust.

Of course, we also all believe that the media have a crucial role to play in helping us disseminate our information, in helping us raise our concerns. Deane points this out as a crucial way of creating demand for the information. But he then goes on to point out a danger in this — that civil society, government and donor agencies begin to see the media simply as an agent for them to convey their information to the people. In other words, the media becomes just a development instrument.

Deane’s point is very important. In every training workshop I facilitate, people complain about the media — that they’re not interested in the information on offer, that they get the information wrong, that they’re simply interested in selling papers or advertising, and not in uplifting society. These are all problems, but at the same time, they’re problems we have to learn to live with — have to learn to overcome, without interfering with the independence of the media, without seeking to control journalists. As Deane points out, it is crucial for the media to be more than just a conveyor of development-related information, or as he puts it, “a conduit for [our] campaigns and concerns”. This is because an independent media is a crucial part of the “democratic fabric” of society.

Thus, we need to learn how to get the media to investigate serious issues and how to persuade them to cover our “campaigns and concerns,” but we need to do this in ways that support and respect media independence. To do otherwise is to threaten the future of democracy and accountability altogether.

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